WARRANTY

WHELEN AEROSPACE TECHNOLOGIES FACTORY DIRECT WARRANTY

(FOR AVIATION PRODUCTS ONLY)

 

* Whelen Aerospace Technologies, LLC. (“WAT”) warrants products of its manufacture against defects in material and workman- ship for the time periods noted below, provided that the product has been installed and operated in accordance with the manufacturer's recommendations. During the applicable warranty period, the Whelen Repair Department will repair or replace (at its option) any WAT/Whelen parts or electronic assemblies of the unit having a defect in material or workmanship. WAT will pay ground transportation from the Whelen factory to customer via U.P.S. Ground where available (in the continental United States).

 

* The above warranty is between the end consumer (ultimate user) and WAT/Whelen (manufacturer). Prior authorization is required for returning WAT/Whelen products for warranty consideration. Each WAT/Whelen product sold is covered only by the official warranty in effect at time of purchase.

 

* This warranty is not applicable to any WAT Whelen product that has failed due to abuse, misuse, improper installation, excessive voltages, or alterations to the product that affect, in the manufacturer's judgment, intended use and service. This Limited Warranty does not apply to parts or products that are misused; abused; modified; damaged by chemicals, accident, fire or other hazard; improperly installed or operated; or not maintained in accordance with the maintenance procedures set forth in WAT/Whelen. WAT/Whelen shall not be liable for any indirect, consequential, special, punitive or incidental damages, and WAT /Whelen assumes no responsibility or liability for expenses incurred in: (i) the removal and/or re-installation of products requiring service and/or replacement; (ii) the packaging, handling, and shipping of products to the Whelen Repair Department; and/or (iii) the handling of products returned from the Whelen Repair Department after service or replacement.

 

* THIS WARRANTY IS THE ONLY WARRANTY ON WAT/ WHELEN PRODUCTS AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY DISCLAIMED.

All WAT/Whelen incandescent and halogen bulbs, or polycarbonate/plastic materials are not covered by this warranty. This warranty will be void when using or substituting other than all-genuine WAT/Whelen system components, such as remote head assemblies, xenon flash tubes, or shielded cables.

 

* WAT/Whelen reserves the right to modify this warranty at any time or discontinue, modify, or upgrade any products of its manufacture with design improvements without prior notice.

This warranty gives you specific rights, and you may also have other rights which vary from state to state.

 

WAT ELECTRO-MECHANICAL AND STROBE PRODUCTS

 

2-YEAR WARRANTY

 

* WAT/ Whelen Strobe Power Supplies & Electronic Flasher Assemblies are covered by a factory direct warranty for up to a maximum two years from date of purchase (not to exceed three years from date of manufacture), with proof of purchase. In accordance with the factory direct warranty described herein, the unit may be returned directly to the Whelen Repair Department for warranty con- sideration.

 

5-YEAR WARRANTY

 

* Aviation LED product is covered by a factory direct warranty up to a maximum five years from date of purchase (not to exceed six years from date of manufacture), with proof of purchase. In accordance with the factory direct warranty described herein, the unit may be returned directly back to the Whelen Repair Department for warranty consideration.

 

12-MONTH DIRECT WARRANTY - XENON FLASH TUBES

 

If the Xenon flash tube assembly is returned to WAT within 12 months of the date which it is affixed to the flash tube, WAT/ Whelen will repair or replace (at its option) that flash tube free of charge ONE TIME ONLY, subject to the conditions and steps described herein.

12-MONTH EXTENDED WARRANTY - WAT REBUILT STROBE POWER SUPPLIES

WAT offers to rebuild or replace, free of charge, any part of its strobe light power supplies that have been rebuilt by WAT within 12 months and are less than 5 years old, subject to the conditions and steps described herein.

 

WAT OUT-OF-WARRANTY FACTORY REBUILD PROGRAM

 

* If WAT/ Whelen finds a Whelen Aerospace product to be serviceable, the Whelen Repair Department will service that WAT/ Whelen Aviation product for a separate charge. This service does not include replacement of any other electro-mechanical parts, including flash tubes, polycarbonate domes, motors, or hardware items. Follow the "Steps To Be Taken For Return" noted below. Rebuild charges will be based on the manufacturing date of the unit. For further information, contact the Whelen Repair Department.

STEPS TO BE TAKEN FOR WARRANTY RETURN:

1) Contact WAT Technical Support - https://flywat.com/pages/tech-support

2) WAT products are to be returned freight prepaid to the:

 

 Whelen Engineering

51 Winthrop Road

Chester, CT 06412

 ATTN: Repair Department

 

3) Include a short statement explaining the problem.

4) Include your name, address, and day-time telephone number.

5) Non Warranty Service: All returned freight and Customs and

Brokerage  fees will be the responsibility of the sender or designated representative.

6) Warranty Service: WAT will pay ground transportation from the

WAT Service Center† to the customer via U.P.S. Ground where

available in the continental United States.

 

 

— EFFECTIVE 01/01/2025, REPLACES ALL PREVIOUSLY PUBLISHED SERVICE POLICIES —

 

Form No. 11973E (021315)